We read everything that comes in. Before you write, it saves us both time if you know what we can help with and what we genuinely cannot.
What we can help with
- A correction. If a specification on a page does not match the manufacturer’s own documentation, or a link is broken or points at the wrong product, tell us the page address and we will fix it.
- A question about how we research and write, or about the affiliate relationship behind our links.
- Copyright, privacy and data requests, including a request to delete a message you sent us earlier.
- A suggestion for a product or a category worth covering. No promises, but we do read them.
What we cannot help with
We are not a retailer. applegreenshop.com does not sell anything. We hold no stock, take no orders and process no payments. If you bought a television, a streaming player or a kitchen appliance from Amazon or any other seller, we have no access to that order and no ability to act on it. We cannot check an order status, change or cancel an order, arrange a return or refund, chase a delivery, replace a damaged item, or file a warranty claim. Those all go to the seller you bought from, and for a manufacturer warranty, to the manufacturer’s own support line.
We also cannot tell you which broadcast channels your address will receive. Reception depends on terrain, buildings, how far you are from the transmitters and how high the antenna sits, and the range figures printed on antenna packaging assume unobstructed line of sight. Two homes on the same street can get different results. A broadcast coverage map for your own address will tell you far more than we can.
The same goes for installation. We publish manufacturer specifications, so we cannot advise on whether a mount suits your wall, what is behind your drywall, or how to wire anything. Wall mounting a television is a structural job with a real injury risk, and it belongs with the mount manufacturer’s instructions and, where there is any doubt, a qualified installer.
How long we take
This is a small operation, not a support desk. Most messages get a reply within a few business days. Some take longer, and a message that is really a customer service request for a purchase made elsewhere may not get a reply at all, because there is nothing useful we could say. Corrections tend to be handled fastest, since fixing the page is usually quicker than writing back about it.
Please do not send anything sensitive through the form. It is a general enquiry box on a website. Submissions are emailed to us and also stored in this site’s database, as described in our privacy policy.
Contact us directly at [email protected]
Or use the form below. Including the page address you are writing about makes a correction much faster to act on.